Frequently Asked Questions
Everything you need to know about your PACKER experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited-edition releases may be subject to final sale terms.
How do I track my shipment?
Once your order is processed, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products authentic?
Yes, PACKER is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Can I cancel or modify my order after it's placed?
Because we strive to process orders as quickly as possible, we can only accommodate cancellations or changes within 30 minutes of order placement.